Privacy Policy for EZLife Ecommerce

This Privacy Policy outlines how your personal information is collected, used, shared, and protected when you visit or make a purchase from our website: https://www.ezlifehealthcare.com/ or use our services via web or mobile platforms (collectively referred to as “Platform”, “we”, “our”, or “us”). This policy does not apply to third-party websites linked from our Platform or to any business relationships you may have with third parties not under our control.

By using our Platform, you agree to the terms of this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein. If you do not agree, please do not use the Platform.

- “You”, “User”, “Customer” refers to any individual or entity using our services.

- “Personal Information” refers to data that identifies you as an individual, such as your name, address, phone number, email, and other identifiers.

- “Sensitive Personal Data or Information” may include financial data, health-related information, and identification documents, as required by applicable law.

We may collect the following types of information:

• Personal Information:
  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Account credentials
• SensitivePersonal Data (if applicable):
  • Payment details (credit/debit card info, UPI, bank details)
  • Health-related data (e.g., prescriptions, medical condition if voluntarily submitted)
• Technical & Usage Data:
  • IP address
  • Browser type
  • Device information
  • Location data
  • Date/time of visits and page views
  • Clickstream data
• Third-Party Account Information:
  • If you authorize, we may access basic profile information from third-party accounts such as Google, Facebook, etc.

We use your information to:

• Process transactions and deliver products/services
• Maintain customer accounts
• Send transactional updates (order confirmations, shipping info)
• Send promotional offers (you can opt-out anytime)
• Enhance and customize the shopping experience
• Ensure compliance with applicable laws
• Prevent fraud and ensure platform security
• Improve customer support and service delivery

We do not sell or rent your Personal Information to third parties. However, we may share your data with:

• Service providers (logistics, payment gateways, customer support)
• Legal/regulatory authorities if required under applicable law
• Affiliated companies (for internal operations, not marketing)
• Buyers/acquirers in case of a company merger or acquisition

All such third parties are required to handle your data in accordance with this Privacy Policy.

We understand the sensitivity of healthcare data. Customer health-related information, prescriptions, and medical product history are stored securely and only accessible to authorized personnel. We comply with applicable healthcare data protection laws.

We implement industry-standard security practices to protect your information. These include encryption, firewalls, access controls, and regular audits. However, no method of transmission over the internet or electronic storage is 100% secure.

We use cookies to:

• Remember login credentials
• Track shopping cart items
• Personalize your experience
• Analyze site usage

You may disable cookies via your browser settings, but this may limit certain functionalities of the site.

Users may:

• Access or update their account information
• Request deletion of their account
• Opt-out of promotional emails
• Disable cookies< li>

For any of the above, contact us through our support email or use your account dashboard.

We retain your data for as long as necessary to provide services or as required under applicable laws, including health and financial regulations.

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. Continued use of the Platform after any modification constitutes your acceptance of the updated policy.